Inductee Into the Customer Hall of Fame: Wingard Mobile Satellite Dish Customer Support

While we were driving through northern British Columbia and Yukon Territory in Canada we didn't have satellite TV reception.






We were traveling too far
north to pick up the
 DirecTV satellites.







As we traveled south through Alberta, Canada, we started to get TV reception, but Eric couldn't use our DVR to record two shows at once, as we are accustomed to doing.

Winegard manufactures mobile 

satellites dishes for RVs.

This is probably a hardware issue, so Eric called Winegard's Customer Support Line after we returned to the United States.  He was automatically connected to support staff.  Tanner, our Tech, walked Eric through several procedures to determine the problem.  Tanner's instructions were clear and easy to follow.  Twenty minutes later, it was determined that we had a bad wire. This is an inexpensive fix and not as costly as replacing the DVR or the satellite dish.

I am nominating Winegard Mobile Satellite Dish Customer Support to our Customer Service Hall of Fame for prompt response and excellent troubleshooting technical service.