A New Inductee to the Customer Service Hall of Fame: Verizon Tech Line Service

Eric was having problems
with our Verizon USB Modem.





Eric thoroughly went through our system, and the modem wasn't working.

He was also having issues with

 our Pepwave Router.  

We had just returned from Canada

 & this was a frustrating situation.

After several hours of troubleshooting, Eric called the Verizon Tech Line.  Valerie, Verizon Service Tech, and Eric spent the better part of an hour going over Eric's problems with the modem.  It was determined that the modem wasn't working and Eric is sending it back to Verizon for a replacement.

I didn't understand the results of the Pepwave Router, but Eric was satisfied.

Thank you, Valerie for spending the time with Eric to work on these two issues.